Privacy Policy

At Prolence Medical Supplies and Equipment, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information from you:

• Personal Information:
   
  • Name
     
  • Email address
     
  • Phone number
     
  • Billing and shipping address
     
  • Payment information (processed securely through third-party services)
     
  • Medical license information (if applicable for professional purchases)
     
• Non-Personal Information:
   
  • Browser type and version
     
  • IP address
     
  • Operating system
     
  • Pages visited and time spent on the site
     
  • Referral source
     

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
   
• Respond to your inquiries or customer service requests
   
• Send order confirmations and shipping updates
   
• Improve our website and services
   
• Prevent fraud and enhance security
   
• Comply with legal obligations and regulations
   
• Send occasional promotional emails (only if you opt in)
   

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following circumstances:

• Service Providers: We may share information with third-party companies that help us operate the website, process payments, or deliver orders (e.g. payment gateways, shipping carriers).
   
• Legal Requirements: If required by law, we may disclose your information to comply with legal processes or to protect our legal rights.
   
• Business Transfers: In the event of a business merger, acquisition, or sale, customer information may be transferred as part of the assets.
   

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and collect data for analytics. You can choose to disable cookies in your browser settings, but some features of our site may not function properly.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These include:

• Secure payment processing through SSL-encrypted connections
   
• Access controls and user authentication for administrative systems
   
• Regular security audits and updates
   

Despite these efforts, no system is completely secure. We cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate or outdated information
   
• Request deletion of your data (subject to legal retention requirements)
   
• Opt out of marketing communications at any time
   

To exercise these rights, contact us using the details below.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with the new effective date. We encourage you to review the policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Prolence Medical Supplies and Equipments
Email: contact@prolence.com
Phone: +1 954 541 4832
Address: 5233 NW 33rd Ave. Fort Lauderdale, FL 33309