Prolence

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Terms and Conditions

Prolence Medical Supplies and Equipment – Terms and Conditions

This Terms and Conditions agreement (“Agreement”) is a legal contract between Prolence Medical Supplies and Equipment (hereinafter referred to as “Company”, “We”, “Us”, or “Our”) and you, the user of our website and services (hereinafter referred to as “You”, “Your”, “User”, or “Customer”).

By accessing our website or using our services, you agree to abide by the terms of this Agreement. If you do not agree with these terms, please do not use our website or services.

1. Use of Website and Services

You may access and use the services and information provided on our website solely for lawful purposes and in accordance with this Agreement. We reserve the right to refuse service, cancel orders, or restrict access to the website at our sole discretion and without notice.

2. Withdrawal, Cancellation, and Financial Transactions

We reserve the right to withdraw or modify any service, product, or pricing without prior notice.
Orders placed through the website are subject to acceptance and availability.
We may cancel or reject any order for any reason, including errors in product information, pricing, or suspected fraudulent activity.
All financial transactions must be completed through authorized payment processors. You agree to provide accurate billing and payment information and authorize us to charge applicable fees.

3. Intellectual Property and Copyright

All content, including text, images, graphics, logos, product descriptions, software, and documentation available on the Website, is the intellectual property of Prolence Medical Supplies and Equipment or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, adapt, or create derivative works of our content without express written consent.
You may not use our content for commercial purposes unless explicitly authorized.
You may use information from the site for personal, non-commercial use, provided attribution is given and no modifications are made.

4. User Behavior and Prohibited Conduct

You agree not to use the Website or Services to:

Engage in unlawful activities or violate any applicable laws.
Upload or transmit any harmful code, spam, or unsolicited promotions.
Harass, threaten, defame, or abuse any other users or our staff.
Impersonate another person or misrepresent your identity.
Use hate speech, discriminatory language, or engage in bullying.

Violating these rules may result in immediate termination of your access to our Website and Services.

5. User Accounts

You may be required to create an account to access certain features or place orders.

You are responsible for maintaining the confidentiality of your login information.
You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or disable any user account found in violation of our Terms or suspected of fraudulent behavior.

6. Limitation of Liability

While we strive to provide accurate and up-to-date information, we do not guarantee that all content on our website is free from errors or interruptions.

Prolence Medical Supplies and Equipment shall not be held liable for any damages arising from the use or inability to use the Website or Services, including but not limited to system downtime, data loss, or third-party content inaccuracies.
Products and information provided on our site do not substitute for professional medical advice. Always consult with a qualified healthcare provider before making decisions based on content from our website.

7. Termination

We reserve the right to suspend or terminate your access to the Website or Services at any time, with or without notice, for conduct that we believe violates this Agreement or is otherwise harmful to our business, other users, or third parties.

8. Changes to Terms

We reserve the right to update or modify this Agreement at any time. Changes will be effective immediately upon posting on the Website. Continued use of the Website after changes are made signifies your acceptance of the revised Agreement.

9. Governing Law

This Agreement is governed by and construed in accordance with the laws of Florida United State, without regard to its conflict of law principles. Any disputes arising from this Agreement shall be resolved in the courts of [Jurisdiction].

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Prolence Medical Supplies and Equipment
Email:contact@prolence.com
Phone: +1 954 533 3291
Address: 5233 NW 33rd Ave. Fort Lauderdale, FL 33309

Return and Refund Policy

Your satisfaction is important to us. While we take great care in ensuring product quality and order accuracy, we understand that issues may arise. This Return & Refund Policy outlines the terms and conditions for returning products and requesting refunds from Prolence Medical Supplies and Equipment.

1. Terms of Return

We accept returns under the following conditions:

Return Window: Products may be returned within 14 calendar days from the date of delivery.
Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Authorization Required: All returns must be authorized by our customer service team prior to shipment.

2. Condition of Returned Items

To be eligible for a return, the product must meet these conditions:

Unused and Unworn: The item must be in new, unused, and unopened condition. For hygiene and safety reasons, we cannot accept returns of used or opened medical items (e.g. masks, syringes, personal care items).
Original Packaging: Items must be returned in their original packaging, with all manuals, parts, and accessories included.
Undamaged: Products must be free of any damage not caused during shipping.

Note: Customized, special order, or clearance items are non-returnable unless defective or damaged upon arrival.

3. Acceptable Reasons for Return

You may return a product for the following reasons:

The product arrived damaged or defective.
You received the wrong item or incorrect quantity.
The item is not as described or does not match the product ordered.

Returns for reasons such as change of mind, ordering error, or incompatibility are accepted at our discretion and may be subject to a restocking fee of 10–20%.

4. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Customer Service within 14 days of delivery at:
- Email:contact@prolence.com
- Phone: +1 954 533 3291

Provide your order number, product details, and reason for the return.
Once approved, we will issue a Return Authorization (RA) Number and provide return instructions.
Pack the item securely and clearly label the package with your RA Number.
Ship the product to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g. wrong or defective item).

5. Refund Process

Refunds will be processed under the following terms:

Eligibility: Only items returned in accordance with this policy and approved by our team are eligible for a refund.
Refund Method: Refunds will be issued to the original method of payment used at the time of purchase.
Processing Time: Refunds are typically processed within 5–10 business days of receiving and inspecting the returned item.
Shipping Fees: Original shipping charges are non-refundable, unless the return is due to a shipping or product error on our part.

6. Exchanges

If you received a defective or incorrect item and prefer a replacement rather than a refund, we will be happy to facilitate an exchange, subject to stock availability.

7. Contact Information

For return authorization, refund inquiries, or general assistance, please contact us:

Prolence Medical Supplies and Equipment
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Business Hours: Monday to Friday 9:00 AM - 6:00 PM
Shipping & Returns Address: 5233 NW 33rd Ave. Fort Lauderdale, FL 33309

Terms and Conditions

Return and Refund Policy

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